Frequently Asked Questions

The following links take you to our Freqently Asked Questions pages, each relating to the title link below. The FAQ should help resolve the majority of questions that may arise, so please do check through them prior to contacting us for support.

Contacting Support

If you still require support having read through the FAQs above, please email us using the form on the contact page or the email address below, making sure to include the following information:

Your Name, Company, and primary Domain Name
Concise details of your problem, including any applicable error messages
Details of your software (FTP Client / Version, Email Client / Version etc.)
The current configuration you are using which isn't working, and other configurations you've also tried

The more accurate and detailed the information you provide, the more likely we will be able to quickly assist you to resolve any problem.

Our preference regarding support issues is to deal with as many as possible via email, and we would appreciate it if you'd contact us first via this site or the address support@itcinternet.net, rather than via phone or fax. If your problem can't be resolved via email, we'll be happy to call you to talk you through a solution.