Q.

What are the POP3 and SMTP addresses of your mail servers?

A.

POP3 (incoming): mail.itcinternet.net
SMTP (outgoing): mail.itcinternet.net

Q.

Do you support IMAP Mail Boxes?

A.

We do not currently support IMAP mail boxes, but are considering making them available in the future. If you would like us to offer IMAP support, please tell us why.

Q.

Is there a limit to the amount of email I can store on the server?

A.

Each account has a 25MB quota. We strongly advise you to download all of your messages on a regular basis, and not to leave copies of messages on the server. If your account exceeds it's quota, ALL incoming messages will be returned to the sender.

Q.

Is there a limit on the maximum size of a single message?

A.

The maximum size message the mail server will process is 10MB. Please remember that email is NOT designed for sending large attachments, and that FTP or DCC (on IRC) would be a far better way for you to send/receive large files to/from other people.

Q.

When sending email, I'm getting the error message: "we do not relay email@domain.com". Why?

A.

The mail server is tightly configured regarding the messages it will and will not send (aka Relay). Basically, if we host your domain, you will be able to send mail through our server for any address on that domain. However, if you try and use our mailserver to send email that we don't host, it will be rejected. The most common example of this is where you have 2 accounts in Outlook Express, one for your domain (which works fine), and one for your dial up ISP's email account, username@dialupisp.com. If you configure the second account to use our mailservers for sending mail, it will be rejected because our mailserver won't accept username@dialupisp.com. To get your 'external' email working, use your Dial Up ISP's mailservers, or contact them for assistance.

Q.

I'm using Netscape or a Mac platform, and my POP3 client doesn't support the '@' symbol in my mailbox name. How do I log in?

A.

Replace the '@' sign in your email address with a Percent sign, '%'. Your mailbox name will then appear in the form user%yourdomain.com. Our mail server will interpret the % as an @ for the purpose of logging in. This is only something that you need to do if you are using a Netscape email client or running on a Mac platform.

Q.

I want to send an email with a file attachment but it's being rejected by the server. Why?

A.

There are 3 possible reasons:
Firstly, if it is over 10MB in size, it's too large. See above for details.
Secondly, the mail server will reject attachments which use any of the following file extensions: .bat | .com | .exe | .lnk | .pif | .scr | .cmd | .vb | .js . The error you get should tell you specifically which file extension the mailserver blocked. If you have a valid reason for sending such a file, use a compression utility (such as WinZip) and send the file in filename.zip format.
Thirdly, if the message is sent but bounces back to you, the chances are it's the remote mail server (the recipient's ISP's mail server) which is rejecting the message. This could be for any one of many possible reasons, but the reason will normally be explained in the message you receive.

Q.

I received a message from MAILER-DAEMON@itcinternet.com. What does it mean?

A.

Normally the message you receive should include details of the problem. In general such messages are generated with the subject 'Returned mail: response error', which implies that there was a problem sending your message to the intended recipient, or 'Warning: antivirus system report', which indicates that a message containing a Virus intended for you was rejected by the server. In the event of an Antivirus warning, the warning message was also sent to the originator of the message so that s/he knows that you did not receive the email.

Q.

How do I change my password?

A.

If you know your existing password, log into the Email Control panel which you can find at http://mail.itcinternet.net:32000/, and change your password in the fields provided. This change will take immediate effect, and will also update your Webmail password! However, your original FTP or FrontPage username and password will stay the same.
If you do not know your current password, email support@itcinternet.net requesting that we assign you a new password. Please include full details of your domain in your email.

Q.

How do I configure email aliases?

A.

The primary email account we configure will automatically be configured as a 'catchall' account, which will receive messages sent to anyalias@yourdomain.com. If you want aliases specifically mapped to individual user accounts, you'll have to email support@itcinternet.net with details of what you want. If you are using an Email or Premier+ hosting plan, the domain administrator can log into the Email Control panel which you can find at http://mail.itcinternet.net:32000/ and configure the aliases as needed.